Fatigued and Drowsy Driving Guide for Delivery Associates (DAs)

Fatigue and drowsiness significantly impair a delivery associate's ability to operate vehicles safely. Recognizing the early signs of fatigue is essential for maintaining road safety. Key indicators include frequent yawning or blinking, difficulty keeping the eyes open, wandering or disconnected thoughts, unintentionally drifting from lanes, and not remembering the last few miles driven.

• Adequate Rest: Ensure obtaining at least 7-8 hours of sleep before starting a shift to reduce tiredness.
• Scheduled Breaks: Regular breaks during shifts are recommended, ideally every two hours or based on fatigue levels.
• Hydration and Nutrition: Dehydration and poor dietary choices can exacerbate fatigue. It is advisable to stay hydrated and consume light, nutritious meals or snacks.
• Caffeine: Moderate use of caffeine can help in staying alert. However, its effectiveness may decrease with regular use.

• Pull over safely as soon as drowsiness symptoms are noticed.
• Consider taking a short nap, ideally 15-20 minutes.
• Avoid stopping on the hard shoulder of a motorway.

• Use the communication tools provided, to notify us ASAP
• Discuss the feasibility of continuing the driving or the need for schedule adjustments.

• Adhere to the established safety guidelines and the Delivery Station Process to maintain safety throughout the shift.

• Immediate Reporting: Report the incident through the Amazon Delivery App or contact the Last Mile Emergency Team (LMET).
• Document the Incident: Complete the required incident documentation as outlined in the DSP Safety Incident Reporting Guide.
• Review and Reflect: Engage in an incident review to determine preventive measures and understand changes needed to avoid future occurrences, including potential coaching or adjustments in work patterns.

• Schedule Reviews: Regular assessment of work schedules to ensure they promote sufficient rest and comply with safety regulations.
• Training: Participation in training programs focusing on fatigue management.
• Health and Wellness Programs: Engagement in programs that promote healthy sleep habits and overall wellness.